03 — FAQ & Policies

Clear answers before you trade.

Read the essentials on payments, timing, verification and order handling in plain English.

Can I really buy with UPI?

Yes. Choose a coin and amount in the Telegram bot, pay with UPI, send the UTR. After verification, crypto is sent to your wallet.

How long does it take?

Average verification time is about 7 minutes.

What is the minimum?

Starts at ₹300.

Is it safe?

Every payment is manually verified. We will never ask for your seed phrase.

How does VIP cashback work?

VIP cashback is available on eligible trades. Ask the bot or support for the current terms before placing an order.

How does the referral process work?

Referral eligibility and credits are shown by the bot before you share a referral.

What if my payment fails or my UTR is wrong?

Contact support with the order reference and correct UTR. Do not send another payment until the order is reviewed.

Can I cancel an order or request a refund?

Request cancellation in Telegram before verification. Failed or unverified payments follow the refund policy below; timing starts after verification.

Risk & policies

Risk warning: Crypto is volatile. Only invest what you can afford to lose.
No-returns policy: We offer no investment plans, no fixed returns, and no assurances of any kind.
Refund policy: Failed/unverified payments are refunded to source within [X_DAYS] working days after verification.
Data policy: Stored: order and UTR records for compliance.
Never stored: wallet access credentials or seed phrases.
Tax note: Crypto gains may be taxable in your country. Consult your tax advisor.