Sent crypto cannot return.
Blockchain transfers are irreversible. Once crypto leaves our wallet to your address, no refund or reversal is technically possible — verify your address twice before confirming.
Legal — Refund Policy
Refund Policy
Crypto sent is final. INR refunds apply in clear cases below.Last updated: October 2026.
24–48 hour refundsSource UPI onlyNo crypto clawback
INR comes back when:
You paid but cancelled before crypto was sent; stock ran out; your payment could not be verified and no crypto was delivered; or we cancelled the order. Overpaid amounts above the order total are refunded after verification.
No refund when:
Crypto was delivered to your submitted address; you sent crypto to the wrong address or network; the payment UTR was fake or belongs to another order; or the account is blocked for fraud or chargeback abuse.
24–48 hours.
Approved INR refunds go back to the same UPI account that paid, within 24–48 hours of approval. Bank-side delays beyond that are outside our control but we share proof of refund.
Send three things.
Contact support with: (1) order ID, (2) payment UTR, (3) a short note on what happened. Requests missing these take longer to resolve.
Disputes done right.
Talk to us first — most cases resolve within a day. Raising a bank dispute while a refund is being processed, or after crypto delivery, counts as abuse and leads to a permanent block.
Need a refund?
Keep your order ID and UTR ready, then contact support.